Replacements, Returns and Refunds

Cancellations

We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.

As there is only a short period of time before an order is packed and labelled by our fulfilment partners, we cannot guarantee that order details, including the delivery address, can be amended after an order is confirmed. Most orders are processed before noon (CET) Monday - Friday, excluding holidays.

If you cancel an item that qualifies for a promotion, and the purchase amount falls below the minimum purchase requirement, the promotional offer will cease to apply. The promoted items kept by you will revert to full price and the refund will be adjusted accordingly.

Replacements

If you are experiencing an issue with your product, please contact us within 6 months of your purchase. We would be happy to assist you with troubleshooting steps. If your item came with a defective part, we will require photos to show the defect. If it was damaged in transit, we will need photos to show the damaged packaging. In these situations, we can get your item replaced. For other issues, requests for replacements may also be approved depending on the case. See also our policy on refunds below.

Returns

As we sell hygiene products, only unopened items in the original packaging are eligible for returns. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases from other outlets e.g. Amazon.

If you wish to process an exchange, we recommend that you place a new order and return the original order.

Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.

You may be able to purchase a return shipping label from us.

The refund will be processed when the item has been inspected at the warehouse. Return shipping fees are non-refundable. We will let you know when the refund is issued.

Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.

Refunds

Orders will be considered for refunds on a case-by-case basis. In general, due to the hygienic nature of the products, we are unable offer a refund when the item has been taken out of the packaging and/or used. The shipping fee is not refunded in circumstances outside our control, such as delays at the carriers' end due to the Covid-19 pandemic, customs checks and busy holiday periods. For product issues, see our policy on replacements stated above.

• Non-delivery: Should your order fail to reach you, kindly contact us within 10 days following the shipping date. Our team will initiate an inquiry with both our fulfilment partner and the carrier. Please be aware that tracking information may take 4 - 5 days to reflect accurate details, thus we appreciate your understanding and suggest reviewing the tracking status for a few days. In instances where customers do not obtain their orders within 30 days of order placement, they can choose between receiving a replacement shipment or a refund.