Shipping Information

Order Processing and Shipping Update

29 April 2021

Tracking information may unavailable at the moment as the Deutsche Post shipment tracking page is temporarily down. Customers are advised to try the alternative link https://vrcover.aftership.com/ with the tracking number if available or to check back the carrier's website again in the next few days. We apologise for any inconvenience caused.

27 April 2021

We have received information from our fulfilment partner that outbound shipments are taking longer to be processed due to a shortage of international flights and stricter lockdown rules in Germany. Your order will still be fulfilled and dispatched to the first-mile carrier, Deutsche Post, within the processing time frame advised below. However, while the average shipping time is currently at 2.5 weeks for most orders, it may take 10 - 14 days before packages depart for the destination country from the carrier's logistics facility. We apologise for the inconvenience caused and hope to have your understanding during these challenging times.

12 March 2021

Increased customs checks post-Brexit have impacted the carrier's network and flow of shipments into the UK. As we are currently seeing longer transit times, from the date of the initial dispatch to the delivery date, we are advising UK customers that it may take 2 - 3 weeks for orders to be delivered.

9 March 2021

Due to the cumulative impact of COVID-19 on logistics, orders may take 3 days or more to be processed before they are shipped. Customers can expect longer delivery time frames of 2 - 3 weeks or more. 

 

Regular processing time*

Most orders are processed within 24 hours on weekdays after they have been confirmed. Orders confirmed on Fridays are processed on the following Monday or next working day.

Orders that are still being processed have not been shipped.

Shipments are sent via Standard service which uses a distribution network that includes the local postal service in the destination country.

Regular shipping times*

Germany: 2 - 5 working days
Rest of Europe: 10 - 14 working days

*Advised time scales may be extended due to circumstances beyond our control. If you need your products in a hurry or have any questions regarding shipping, please contact us after having a read through the information on this page.

   

Customs and Duties Charges

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order as we cannot mark your orders as a gift to bypass customs.

 

Tracking and Delivery 

We will send you emails to confirm your order and notify you when your order has shipped. 

Order Confirmation Email After you have placed your order, we will send you an email confirming the purchase.
Shipping Notification with Tracking Information

When the package has been dispatched to the carrier, you will receive an automated notification from shipping@vr-cover.com containing the tracking number and link.

As Deutsche Post handles the first mile shipping to European destinations outside Germany, the initial tracking information can also be found on their website.

 

What the tracking updates mean (not applicable to delivery within Germany)  

Delivery information will be available once carrier has the updates.

Or

The posting of the item was announced to Deutsche Post by the customer on (DD.MM.YYYY). 		The carrier has collected the package but not scanned it. An update will be available when it is scanned at the next checkpoint.

The shipment was sent from the country of dispatch.

Or

The item was handed over to the International Logistics Center on (DD.MM.YYYY) to be forwarded to the country of destination. Further information is also provided by the website of the country of destination.  		The package has departed for the destination country.
Delivery was not possible. The recipient will get a notification with information on where the shipment item will be available for collection. The package will be left at the nearest post office branch or service point for collection. If there is no notification in the mailbox, contact your post office with the tracking number for more information.
The shipment item has been delivered to a service point. Your package is ready for collection. You can look up the address of the service point on the local postal service website using the tracking number or contact their customer service.

 

Frequently Asked Questions

What is my tracking number?
The tracking information is included in the automated shipping notification. Be sure to check your spam folder in case it has ended up there.

Where can I check the tracking?
The shipping notification email has a clickable link that will take you to the tracking page. For delivery within Germany, the tracking is provided by the carrier GLS.

For delivery to other European destinations, the tracking is available via https://vrcover.aftership.com/ and Deutsche Post.

As the local postal service is the last mile carrier, you can also look up delivery updates on their website with the same tracking number.

Why am I not seeing tracking updates?
Packages are picked up daily by the carrier but they are not scanned upon collection. There will be several days between updates as the packages wait in queue at their facility for departure to the destination country.

The carrier can open an investigation if the tracking does not update for 14 consecutive days, so please reach out to us when that happens and we will help submit a formal enquiry to them. In the meantime, we ask that you give it a bit more time and continue to check back the tracking page for an update. We apologise for any inconvenience caused.